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Keep an eye on the progress of the orders you've made through the Online Mall
Can't see a very recent transaction below? Don't worry, they usually appear
between 48 hours and 7 days from purchase. If you're still concerned, Contact Us
Order IDOrder DateStoreTotal AmountQantas PntsAvg. WaitStatus
No transactions currently available.
Either you haven't made any purchases yet, or your purchases are too recent to be displayed.
- The store has approved your transaction and we can now credit the Qantas Points
to you for your order, or the eligible parts of your order. Please allow 48 hours for
these Qantas Points to hit Your Account.
- We are waiting for the store to approve your transaction so that we can credit the
Qantas Points to you for your order, or the eligible parts of your order. The time it
takes for a store to approve a transaction depends on how long that store allows for
returns or exchanges. Most stores approve transactions within 60 days of purchase, but
some may take up to 150 days.
- The store has informed us that this order (or part of your order), is not eligible to
earn Qantas Points. It may not be eligible because you have purchased a non-eligible
product, such as a Gift Card, or because you have returned or cancelled a product.
Please see the individual store’s Terms & Conditions for more information.
About Shopping History
Most stores approve transactions within 60 days of purchase, but some have a returns policy of
up to 150 days, which must pass before they will approve the transaction for the purposes of
crediting Qantas Points. Learn more about Shopping History in the FAQs
here. Please take this
into account before contacting the Qantas Frequent Flyer Service Centre in relation to missing
points. If you're still concerned, Contact Us.